Frequently asked questions
General questions
Is it possible to order gifts delivered to the recipient's door?
Yes, we have a good and well-thought-out selection of gifts that appeal to most people. You order through our website, and the recipient receives the gift delivered to their door with a personal greeting.
Do you have any stores I can visit?
No, unfortunately. We are an online store only.
How can I contact Kosibox?
Chat with us Monday to Friday between 9:00 AM and 4:00 PM! We'd love to hear from you :)
You can also use our email form, and we will usually respond shortly.
Who is behind Kosibox?
Kosibox is a newly started family business. Read more about us.
Can I delete my personal data?
Yes, please contact us via the email form with your name and we will delete your data. See also our privacy policy page.
Do you offer corporate gifts?
Yes, we offer corporate gifts and employee gifts. Read more about corporate gifts for employees.
Can I buy gifts for different occasions?
Yes, we have selected gifts suitable for various occasions, including:
Delivery query
What is the cost of delivery?
Free shipping is available, depending on your delivery location and order value, see delivery options here.
Where in the country does Kosibox deliver?
Kosibox delivers throughout Norway, with the exception of Svalbard. Delivery times vary between regions.
What time of day do you deliver?
Deliveries to private addresses with Porterbuddy are in the evening, typically between 5:30 PM and 9:30 PM.
Deliveries with Posten are during the day, but do not require the Recipient to be home. The gift will be hung in a bag on the door or placed in the mailbox.
Deliveries to business addresses are during the day.
How does the recipient know a Kosibox is on its way?
The recipient will be notified via SMS. Therefore, it is important that you provide the correct phone number.
You may also want to inform the recipient in advance to ensure they don't miss anything.
The recipient's experience will vary slightly depending on the shipping option you choose (Porterbuddy or Posten).
With Porterbuddy, the recipient can choose to change the delivery day or arrange for delivery outside the door if they are not home.
With Posten, the gift will be hung in a bag on the door or placed in the mailbox, so delivery does not depend on whether the recipient is home at that exact moment.
Can the recipient change the delivery time?
Porterbuddy
If you have ordered delivery within a 2-hour window, the recipient can, until 2:00 PM, choose a different time slot for the same evening on the tracking page, which will be accessible via SMS.
If delivery is scheduled within a 4-hour window, or the recipient is unable to receive the package on the same day, the recipient should contact Porterbuddy.
Posten (Norway Post)
The recipient cannot change the delivery time but will be notified via SMS before the package is ready for delivery. Posten can deliver even if the recipient is not home.
Personal delivery or leave the package outside the door?
For Porterbuddy, delivery is personal, but the recipient can choose to have the courier leave the package outside the door without ringing the doorbell. This choice is made via the tracking link sent in an SMS from Porterbuddy.
With Posten, the gift is placed in a bag that is hung on the door or placed in the mailbox, without personal handover.
What happens if the recipient is not home when you deliver?
Porterbuddy:
If no one was home and no agreement was made to leave the package outside the door, Porterbuddy will contact the recipient via SMS. A new delivery can then be arranged.
Posten (Norway Post):
The package will be hung on the door in a bag or placed in the mailbox.
Questions about our KOSIBOX gift boxes and packaging
Collapsible contents
Build your own KOSIBOX - what happens if the box gets too crowded?
When building your own KOSIBOX, you can add as many products as you like. If we see that there isn't enough space for everything, you will automatically be upgraded to the large box.
If there isn't enough space in the large box either, we will place the KOSIBOX in a larger shipping box. The excess products will be neatly placed next to the KOSIBOX.
Finished KOSIBOX - can you fit all the additional gifts in the box?
The additional gifts have been selected to fit in the various KOSIBOXes, such as KOSI-CHILL and KOSI-LOVE.
If, contrary to expectations, your particular combination of products turns out to be too tight, we will place the KOSIBOX in a larger shipping box. The excess products will be neatly placed alongside the KOSIBOX.
Can I combine the purchase of a KOSIBOX and items without packaging?
Yes. If you add unpackaged items to your cart, along with a KOSIBOX, everything will be placed in a larger shipping box. The KOSIBOX separately, and the other gifts next to it.
I don't have a KOSIBOX in my cart, how will the products be packed?
If there is no KOSIBOX gift box, such as KOSI-CHILL or Build Your Own KOSIBOX, all products will be packed in ordinary shipping packaging.
Questions about sustainability and the environment
Where do your wrapping and gift items come from?
Our packaging is made with a high percentage of recycled paper/cardboard.
We emphasize purchasing as much as possible locally in our immediate areas to minimize transport mileage.
The packaging has been chosen to be as environmentally friendly as possible.
How do I recycle the packaging?
First and foremost, we hope recipients will want to reuse the box for other purposes.
Our goal is for our Kosiboxes to be made of 100% paper/cardboard and to be recyclable as such.
Currently, in our "soft launch," the large Kosibox has a plastic film layer. Hopefully, the recipient will want to reuse the box, but if not, it should be disposed of as residual waste. This is a limited edition and will soon be phased out in favor of pure 100% cardboard.
We use paper and tissue paper as void fill. We also use stickers, which are paper-based and can also be recycled as paper. We use kraft paper for outer packaging, with paper packing tape.