Terms of Use

Introduction

The terms and conditions below apply to all sales. through the online store www.kosibox.no (Kosiboks AS, company no. 928 285 219, Vakåsveien 9, 1395 Hvalstad. ) For sales to companies outside the website, the following applies: terms of business. 

By ordering goods and services from Kosibox, you have simultaneously accepted and approved these terms and conditions. 

The agreement consists of these terms of sale and information provided in the ordering solution. 

The seller is Kosiboks AS, i.e. we/us.

The buyer is you, i.e. the consumer who places the order.

Gifts from Kosibox are typically delivered to a third party (Recipient), who is not a party to the agreement.

Contact us

We live to spread joy, and we want to offer a great gift experience. If something does not meet your expectations, please contact us and we will try to find good solutions.

When you write to us, we need your order number.

1. Conclusion of the agreement

The agreement is binding for both parties when you have sent your order to Kosibox via our website. In case of questions, complaints or cancellation rights, Kosibox will always treat you as has ordered and paid for the product. This applies even if the product has been delivered to a Recipient.

2. Packaging

Kosibox offers you the option to choose which gifts to put in the gift box. The products are selected to fit in the box you have chosen. If there is still not enough room for all the products, Kosibox will upgrade you free of charge to the largest box in our range. Please note that this may have a different visual expression than the box you chose. If the gifts do not fit in the largest box, the excess gift items will be packed securely and placed next to the gift box in a larger shipping box.

3. Payment

Kosibox reserves the amount from the time the order is approved, and the amount is deducted when the item is shipped from us. For pre-ordered gifts (more than 7 days), the amount may be deducted earlier. 

Kosibox uses market-leading payment partners such as Vipps and Klarna. Their terms and conditions for completing purchases apply.

4. Delivery

Gifts from Kosibox are usually delivered to a third party. As the Buyer, you are responsible for ensuring that the Recipient is at the address you have provided in your order. 

You are responsible for ensuring that delivery information is correct at all times, including the door number. If the delivery address changes between the time of ordering and the time of delivery, you are responsible for any delay or loss of the gift. In shared hallways, the apartment number or floor should be stated. 

Kosibox, or our delivery partners, will contact the Recipient directly to arrange delivery. The Recipient will be notified by SMS. You must provide a correct phone number when ordering. The notification does not state who the sender is or which product they will receive. The Recipient will be given the opportunity to change the delivery time/date, but this option must be used well in advance of the scheduled delivery. 

The door must be clearly marked with the recipient's name.

Delivery has occurred when the Recipient, or their representative, has taken over the product. The risk for the goods then passes to you as the buyer.

When delivering to institutions, offices or other addresses where direct delivery to the Recipient is not permitted, we only guarantee delivery to the reception/lobby/guardhouse or similar. The staff at the delivery address are then responsible for delivering the product to the recipient. This may, for example, apply to delivery to business addresses, offices, hospitals, nursing homes, public institutions or other addresses with access control. We recommend checking with the institution how packages are received before ordering. 

If you wish to deliver to such addresses, it can be very helpful if you state the department or room where the Recipient is located. You do this by entering it in the address field. 

Especially about delivery with Posten and "bag on door":

• The distance from the mailbox to the recipient's door must not be more than 250 m.
• The post office must have access to the recipient's door, f.eks. at the locked outer door to the common entrance.
• If it is not possible to deliver with a bag to the door, the shipment can be picked up from the nearest pickup point, such as a Post in-store or post office.

In the event of extreme weather conditions, we cannot guarantee that your order will be delivered at the time ordered on the date ordered. If we are unable to deliver your order, it will be delivered at the earliest opportunity.

5. Delay or deficiencies

We really appreciate hearing from you if there was something wrong with the item or it was delayed. It helps us improve.

Please contact Kosibox as soon as possible so that we can find a good solution. It is important that you send a written report of the situation.

6. Right of withdrawal

If the product does not meet your expectations, or you regret a purchase, contact Kosibox as soon as possible so that we can find a good solution.

You can cancel your purchase within 14 days of receiving the item. 

When canceling an order, this is only possible until we start packing the order. Please contact Kosibox as soon as possible to cancel.

7. Transfer

Kosibox may assign this agreement in whole or in part to third parties.

8. Personal data

We treat all customer information as confidential. We only disclose customer information to selected third parties, such as delivery partners, and only to fulfill delivery. For more information, read our privacy policy.

9. Messages to recipient

Kosibox allows you to send a greeting to the recipient, as well as send images. This is printed on paper and attached to the products. 

Kosibox reserves the right to stop potentially offensive messages or images. Kosibox determines what is considered offensive. In such cases, the customer will be contacted. If the customer does not respond to our inquiries, the products will be sent without a greeting or image, and the amount for cards/image products will be refunded.

 

10. The Kosiklubben benefits program

The loyalty program only applies to purchases made via www.kosibox.no.

Once you have signed up for the loyalty program and make purchases on www.kosibox.no, or perform certain other actions, you can earn points. These can be used to obtain benefits for future purchases. The points are not considered currency or an earned right. Kosibox may make changes to the benefits program at any time, or withdraw it in its entirety.

Points are valid for one year from the date of earning. Purchases made before the start date do not qualify for points. Kosibox reserves the right to correct points that have been credited in error, including in cases where miscalculations are due to circumstances on Kosibox's part, as well as points earned in violation of the membership terms or legislation. For purchases that have been made but are later cancelled or refunded, earned points will be fully or partially reset.

Your membership is linked to your email address. Please contact us if you would like to transfer points to another membership. You can only transfer points to email addresses that you own and that are for your own private use.If you cancel your membership, any points you have earned will be lost.

You have the right to have your account deleted from the customer club, and to know what information we have collected about your profile in accordance with Norwegian and European GDPR legislation. Please contact us if you have any questions or would like to make changes to your membership status.

Should events occur beyond Kosibox's control, or a situation that Kosibox cannot reasonably avoid, this may prevent Kosibox from fulfilling its obligations. This may include, for example, registration or withdrawal of points. In such cases, Kosibox's obligations cease as long as the extraordinary situation persists.