Guidelines for right of withdrawal

100% satisfaction guarantee

If you are not satisfied with the goods, or the package arrives later than promised, we will refund what you were not satisfied with. You do not have to return the goods. The guarantee includes:

• Delayed shipping: We refund the shipping. If the shipping was free, we will refund the ordinary shipping cost.
• Faulty goods: We will refund faulty goods.

If there is anything wrong with the goods or packaging, please send us pictures so we can follow up with our suppliers. The warranty is valid for 14 days after receipt of the goods.

General right of withdrawal

If the product does not meet your expectations, or you regret a purchase, please contact Kosibox as soon as possible so that we can find a good solution. We go to great lengths to make our customers happy.

You can cancel your purchase within 14 days of receiving the item. The item must then be returned to Kosibox, Krabberudlia 31, 1337 Sandvika.  We will then refund the purchase minus the shipping cost. Products whose packaging has been opened cannot be refunded.

When canceling an order, this is only possible until we start packing the order.