Privacy statement

1  Introduction

Kosiboks AS ("we") is committed to your trust in us and how we process your personal information. In this privacy policy, we therefore explain why we collect information about you, how we use this information and how we take your privacy into account. 

Personal data is information and assessments that can be linked to an identifiable individual. This could be, for example, name and contact information, purchase history or information about interests. 

The use of personal data must comply with the Personal Data Act. We, as the controller, will ensure that we use personal data about you in accordance with the provisions of the Act.

The website Kosibox allows you to use our services. Kosibox owned and operated by Kosiboks AS org.nr. 928 285 219, Vakåsveien 9, 1395 Hvalstad. Responsibility for following up on privacy is the general manager. We have good routines for access control, storage and processing of data.

Your data is safe with us and will only be used for the purposes stated in this privacy policy. If you have any questions about privacy, please contact us at hello@kosibox.no.

 

2  What personal information do we have about you?

Depending on what information you provide to us, how you use our services, and what permissions you give us, we have the following information about you:

  • Information about you: Information you provide when you create a user account or purchase products, such as name, address, telephone number and email address.  

  • Information about the recipient of products (gift recipient): Information you provide when you ship a product to an address other than your own. This includes the name, address, phone number, and email address of the recipient.

  • Purchase information: Information we receive when you purchase products from us, such as what you have purchased, short code and payment method (f.eks. Visa).  If you have a user account with us, you will have an overview of your previous purchases in your user account. 

  • Communication: Information you provide to us when you contact our customer service center, such as emails sent between us. 

  • Messages you write to a gift recipient: If you write a greeting to the recipient of the product, this information is used to produce the service.

  • Information about use of the websites: Information we get when you use our website, such as what kind of device you have (f.eks. mobile or PC), IP address, which pages you visit and which functions you use there. 

  • Information from partners: Information we receive from our partners, such as logistics companies.  

  • Profiling information: Information and assumptions we make automatically based on the other information (mentioned above) we have about you, such as your preferences and interests and which demographic groups you belong to.
  • Uploaded images: Uploaded images and photographs to be used as part of the order

3  What do we use personal data for?

We use your personal data for the following purposes: 

  1. Offer website and app: We use information to adapt our website to the technical equipment you use.We may also use the information to tailor the content on our website to what we think you are interested in. 

  2. Fulfilling orders: We use information to complete your purchase, bl.a. to ship our products to the recipient, receive payment and store purchase history. 

  3. Create user account: We use information if you create a user account, bl.a. to provide you with access with your username and password, to store your contact information and payment information, and to allow you to view your purchase history. 

  4. Customer service: We store information that you provide and receive if you contact us to provide service and administer your customer relationship.

  5. Statistics: We compile statistics and map market trends to improve and further develop our products and services. As far as possible, we do this with anonymous information, without us knowing that the information is linked specifically to you.

  6. Marketing: We use your contact information (f.eks. phone number and email address) to send you recommendations and information about our products. We may use profiling information to make the recommendations and information as relevant as possible to you, unless you have objected to this.  

  7. Photo order:  If you choose products where we produce images, we will use the graphic material that you provide us. 

The legal basis for purposes 1, 4 and 5 is our legitimate interest in being able to offer, further develop and market our services. 

The legal basis for purposes 2, 3 and 4 is to fulfill our contract with you. 

The legal basis for purposes 5 may also be your consent.  

 

4  Who do we share personal information with?

Our partners cannot use personal information about you for any purpose other than providing the service agreed with us.

We share personal information with companies that provide technical and administrative services to us, such as IT suppliers. We have agreements with them to ensure your privacy.

We use IT providers outside the EEA. If we transfer personal data outside the EEA, we ensure that privacy is protected through contractual agreements. You can request more information or a copy of the security mechanisms we use to secure the transfer of data.

We share personal data with logistics partners in order for them to deliver to you, or to a third party (gift recipient). We have contracts with logistics partners that regulate how they can handle your personal data.

Other partners include providers of payment solutions, credit assessments when applying for a business account, and debt collection services.

We may also share anonymized information with partners for bl.a. market analysis and service development.

We may disclose information in individual cases, for example to public authorities, in the event of suspected violations of the LOVE.

 

5  How long do we store personal data?

We will retain your information until you ask us to delete it, or for as long as the LOVE requires us to retain it. You can contact us at any time and request that your personal information be deleted. Kosibox may, on its own initiative, delete data earlier if we make changes to how we perform our service.

We cannot delete information that we are legally obliged to retain, for example, vouchers, which according to the Accounting Act are stored for 5 years.

 

6  Your rights

You can ask us to:

  • Provide you with a copy of personal information about you.

  • Update your personal information.

  • Delete information that we no longer have a basis to store. 

  • Restrict or stop the processing of your information

  • Object to automated individual decisions, including profiling. 

  • Provide you with information you have provided to us in a structured, commonly used and machine-readable format or, where technically feasible, ask us to transfer it to another company. 

  • Withdraw any consent you have given us. 

Please be aware that there are limitations to these rights. Please contact us if you would like more information about this.

If you believe that we are processing personal data in violation of the Personal Data Act, you have the right to complain to the Norwegian Data Protection Authority. Before you do this, we would like you to contact us so that we can answer your questions or clarify any misunderstandings. 

 

7  Cookies

We use cookies on our websites to ensure functionality on the website, analyze web traffic and see which areas of our website you have visited. Click here to see which cookies we use.

 

8  Changes to the Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes. You will always find the latest version of our Privacy Policy on the website. 

 

9  Contact information

If you would like to get in touch with us, you can use the following contact information: 

Contact person: Andreas Holter

Phone number: +47 918 29 505

Email address: hello@kosibox.no

Address: Kosiboks AS, Vakåsveien 9, 1395 Hvalstad, Norway